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김두리 ( Kim Doo-Ree ) - Konyang University College of Nursing
김광환 ( Kim Kwang-Hwan ) - Konyang University Department of Hospital Management
이수연 ( Lee Soo-Yeon ) - Severance Hospital
한선희 ( Han Sun-Hee ) - Wondong Convalescent Hospital
이기란 ( Lee Gi-Ran ) - Konyang University College of Nursing
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Abstract
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Purpose: The purpose of this study was to verify influencing factors affecting service quality provided by caregivers working for the elderly with dementia.
Methods: Data were collected using a self-reported questionnaire from 214 caregivers in a long-term care facility in D city. The data were analyzed with service quality, dementia knowledge, work value, and job performance confidence. For data analysis, the descriptive statistics, t-test, one-way ANOVA, Pearson correlation coefficients, and multiple regression were performed using SPSS/WIN 21.0 program.
Results: There were significant differences in service quality depending on the health status. Factors influencing service quality were work value, and job performance confidence with R2 value of 38%. The highly influencing factors were work value, and job performance confidence.
Conclusion: The results of this study indicate that the effort to improve the service quality of caregivers should focus on work value and job performance confidence.
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KeyWords
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치매, 노인, 요양보호사, 서비스 질
Dementia, Aged, Caregivers, Quality improvement
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원문 및 링크아웃 정보
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등재저널 정보
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